Terms and Conditions

Last Updated: June 2026

Welcome to Muuva. These Terms and Conditions ("Terms") govern your access to and use of the Muuva platform, including our website, mobile applications, driver applications, merchant portals, and all related services (collectively, the "Platform").

By accessing, registering for, or using Muuva, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should discontinue use of the Platform immediately.

1. About Muuva

Muuva is a technology platform that connects users with independent service providers, including drivers, delivery partners, merchants, restaurants, grocery stores, local businesses, and courier operators.

Muuva facilitates access to services including:

Ride Booking Services
Food Delivery Services
Grocery & Mart Delivery
Parcel Delivery
Courier Services
Local Marketplace Services
Other On-Demand Services offered through the Platform

Muuva acts as a technology intermediary and does not directly provide transportation, delivery, food preparation, courier, or merchant services unless expressly stated otherwise.

2. Eligibility

To use Muuva, you must:

Be at least 18 years of age or have legal parental consent.
Have the legal capacity to enter into binding agreements.
Provide accurate and complete registration information.
Maintain the security of your account credentials.

You are responsible for all activities conducted through your account.

3. User Accounts

When creating an account, you agree to:

Provide accurate information.
Keep your contact details updated.
Maintain the confidentiality of your login credentials.
Notify us immediately of unauthorized account access.

Muuva reserves the right to suspend or terminate accounts that contain false information or violate these Terms.

4. Ride Booking Services

When using ride services:

Drivers are independent service providers.
Estimated arrival times and fares are approximate.
Actual fares may vary due to traffic, route changes, tolls, waiting time, or other factors.
Users must behave respectfully toward drivers.
Drivers may refuse service where permitted by law or for safety reasons.

Passengers are responsible for ensuring they enter the correct pickup and destination details.

5. Food Delivery Services

For food orders:

Menu items, pricing, availability, and preparation times are determined by merchants.
Muuva is not responsible for food quality, ingredients, allergens, or preparation methods.
Delivery times are estimates and may vary.
Orders may not be canceled after preparation has begun.

Customers should review ingredients and allergen information before placing orders.

6. Grocery & Mart Orders

For grocery and retail purchases:

Product availability may vary.
Certain items may be substituted with similar products when unavailable.
Prices may change based on merchant inventory and market conditions.
Delivery estimates are approximate.

Customers should verify their order details before checkout.

7. Parcel and Courier Services

Users agree that:

Packages must comply with all applicable laws.
Prohibited, dangerous, illegal, or restricted items may not be transported.
Accurate sender and recipient information must be provided.
Delivery times are estimates and not guaranteed.

Muuva reserves the right to refuse transportation of any package that violates applicable laws or safety regulations.

8. Prohibited Items

The following items may not be transported through Muuva:

Illegal drugs or narcotics
Weapons, firearms, ammunition, or explosives
Hazardous chemicals
Counterfeit goods
Stolen property
Live animals
Human remains
Items prohibited by local laws
Dangerous or unsafe materials

Violation of this section may result in account suspension and reporting to relevant authorities.

9. Payments

Users agree to pay all applicable charges associated with services requested through the Platform.

Payment methods may include:

Credit Cards
Debit Cards
Digital Wallets
Online Banking
Cash Payments (where available)

By submitting payment information, you authorize Muuva and its payment processors to charge applicable fees.

All charges are displayed before confirmation whenever reasonably possible.

10. Refund Policy

Refund eligibility may vary depending on the service involved.

Refunds may be issued in situations such as:

Duplicate payments
Failed deliveries
Incorrect charges
Service interruptions
Merchant or delivery partner issues

Refund decisions are made at Muuva's discretion after reviewing the circumstances of each case.

Processing times may vary depending on payment providers and financial institutions.

11. User Conduct

You agree not to:

Use the Platform for unlawful purposes.
Harass, threaten, or abuse service providers or other users.
Submit false orders or fraudulent requests.
Attempt to interfere with Platform operations.
Upload malicious software or harmful content.
Violate any applicable laws or regulations.

Failure to comply may result in immediate account suspension or termination.

12. Ratings and Reviews

Users may submit ratings, reviews, and feedback.

You agree that submitted content:

Is truthful and accurate.
Does not contain offensive, defamatory, or unlawful material.
Does not infringe third-party rights.

Muuva reserves the right to remove content that violates these standards.

13. Promotions and Discounts

Promotional offers, coupons, referral programs, and discounts may be offered periodically.

Muuva reserves the right to:

Modify or cancel promotions at any time.
Limit eligibility.
Revoke benefits obtained through misuse or fraud.

Promotional offers have no cash value unless explicitly stated.

14. Intellectual Property

All Platform content, including logos, trademarks, software, graphics, designs, text, and technology, is owned by or licensed to Muuva.

Users may not:

Copy or reproduce Platform content.
Modify software or services.
Reverse engineer any portion of the Platform.
Use Muuva branding without authorization.

15. Privacy

Your use of Muuva is also governed by our Privacy Policy.

By using the Platform, you consent to the collection, processing, and use of information as described in the Privacy Policy.

16. Service Availability

Muuva strives to provide reliable services but does not guarantee:

Continuous availability.
Error-free operation.
Uninterrupted access.
Availability in all locations.

Services may be modified, suspended, or discontinued without prior notice.

17. Limitation of Liability

To the maximum extent permitted by law, Muuva shall not be liable for:

Indirect or consequential damages.
Loss of profits or revenue.
Delays in service.
Actions of independent drivers, merchants, couriers, or service providers.
Product quality issues from merchants.
Delivery delays caused by traffic, weather, technical failures, or circumstances beyond reasonable control.

Users assume responsibility for their decisions when using services offered through the Platform.

18. Indemnification

You agree to indemnify and hold harmless Muuva, its affiliates, officers, employees, partners, and agents from any claims, damages, liabilities, losses, and expenses arising from:

Your use of the Platform.
Violation of these Terms.
Violation of applicable laws.
Infringement of third-party rights.

19. Account Suspension and Termination

Muuva may suspend, restrict, or terminate accounts at its sole discretion if users:

Violate these Terms.
Engage in fraudulent activity.
Misuse the Platform.
Create safety risks for other users.

Termination does not relieve users of outstanding obligations.

20. Changes to These Terms

We may update these Terms periodically to reflect changes in services, legal requirements, or business operations.

Updated versions will be posted on the Platform with a revised effective date.

Continued use of Muuva after updates constitutes acceptance of the revised Terms.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Muuva operates.

Any disputes arising from the use of the Platform shall be subject to the exclusive jurisdiction of the competent courts within that jurisdiction.

22. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us through our official support channels.

Muuva
One App. Endless Possibilities.
Food Delivery • Grocery Delivery • Ride Booking • Courier Services • Parcel Delivery • Local Marketplace