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Privacy Policy

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Privacy Policy

Last Updated: June 2026

Welcome to Muuva ("Muuva," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use our website, mobile applications, driver applications, merchant portals, and related services (collectively, the "Platform").

By using Muuva, you agree to the collection and use of information in accordance with this Privacy Policy.

1. About Muuva

Muuva is a multi-service digital platform that connects users with transportation, food delivery, grocery delivery, parcel delivery, courier services, local merchants, and other on-demand services.

This Privacy Policy applies to all users of the Muuva ecosystem, including:

  • Customers

  • Drivers

  • Delivery Partners

  • Merchants

  • Couriers

  • Vendors

  • Business Partners

  • Website Visitors

2. Information We Collect

Information You Provide

We may collect information that you voluntarily provide when creating an account, placing an order, booking a ride, contacting support, or using our services.

This information may include:

  • Full name

  • Email address

  • Mobile phone number

  • Profile photo

  • Date of birth

  • Delivery addresses

  • Pickup and destination locations

  • Payment information

  • Business information (for merchants and partners)

  • Customer support communications

Location Information

To provide transportation, delivery, and location-based services, Muuva may collect:

  • Real-time GPS location

  • Pickup locations

  • Drop-off locations

  • Route information

  • Device location data

Location data may be collected while the app is active and, where permitted, during background operation to support service functionality.

Device Information

We may automatically collect:

  • Device type

  • Device identifiers

  • Operating system

  • Browser type

  • App version

  • IP address

  • Mobile network information

  • Language settings

  • Diagnostic information

Transaction Information

When you use Muuva services, we may collect:

  • Ride history

  • Food orders

  • Grocery purchases

  • Courier requests

  • Parcel deliveries

  • Payment transactions

  • Booking records

  • Refund requests

Communication Information

We may collect information from:

  • Customer support requests

  • Chat messages

  • Feedback submissions

  • Reviews and ratings

  • Surveys and promotional campaigns

3. How We Use Your Information

We use collected information to:

Provide Services

  • Process bookings and orders

  • Match customers with drivers and delivery partners

  • Facilitate deliveries and transportation

  • Manage merchant transactions

  • Verify user accounts

Improve User Experience

  • Personalize recommendations

  • Enhance platform functionality

  • Optimize service performance

  • Analyze usage patterns

Communication

  • Send service updates

  • Confirm bookings and orders

  • Provide delivery notifications

  • Respond to support requests

  • Share important account information

Safety and Security

  • Prevent fraud

  • Verify identities

  • Detect suspicious activity

  • Protect users and partners

  • Enforce platform policies

Legal Compliance

  • Comply with applicable laws

  • Respond to lawful requests from authorities

  • Maintain business records

  • Resolve disputes

4. Sharing of Information

We do not sell personal information to third parties.

We may share information in the following circumstances:

Service Providers

We may share information with trusted third-party providers that assist with:

  • Payment processing

  • Cloud hosting

  • Customer support

  • Analytics services

  • Communication services

  • Identity verification

Drivers and Delivery Partners

Information may be shared as necessary to complete services, including:

  • Pickup locations

  • Delivery addresses

  • Customer names

  • Contact information

Merchants and Vendors

Restaurants, grocery stores, and merchants may receive information required to fulfill orders.

Legal Requirements

We may disclose information when required to:

  • Comply with legal obligations

  • Respond to lawful requests

  • Protect public safety

  • Enforce our agreements

  • Defend legal claims

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the transaction.

5. Payment Information

Payments may be processed through third-party payment providers.

Muuva generally does not store complete payment card details on its servers. Payment information is handled according to applicable security standards by authorized payment processors.

Users should review the privacy policies of payment providers used within the Platform.

6. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

  • Maintain user sessions

  • Improve website functionality

  • Analyze traffic and usage

  • Remember preferences

  • Enhance security

Users may control cookies through browser settings; however, some platform features may not function properly if cookies are disabled.

7. Location Data

Because Muuva provides transportation and delivery services, location data is essential for platform functionality.

Location information may be used to:

  • Match riders with drivers

  • Enable navigation

  • Track deliveries

  • Calculate fares

  • Improve route efficiency

  • Prevent fraud

Users may disable location permissions, but certain services may become unavailable or function improperly.

8. Data Retention

We retain personal information for as long as necessary to:

  • Provide services

  • Maintain user accounts

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, it may be securely deleted, anonymized, or archived.

9. Security Measures

We implement reasonable technical, administrative, and organizational safeguards to protect user information.

Security measures may include:

  • Data encryption

  • Secure servers

  • Access controls

  • Authentication systems

  • Fraud detection tools

  • Monitoring systems

While we strive to protect information, no internet-based system can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials.

10. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of information

  • Restrict processing

  • Object to certain uses

  • Withdraw consent

  • Request data portability

Requests may be submitted through our customer support channels.

We may verify identity before processing privacy-related requests.

11. Children's Privacy

Muuva is not intended for children under the age of 18.

We do not knowingly collect personal information from children without appropriate legal authorization.

If we become aware that a child has provided personal information in violation of applicable laws, we may delete such information.

Parents or guardians who believe a child has submitted personal information should contact us immediately.

12. Marketing Communications

We may send promotional messages, offers, updates, and marketing communications.

Users may opt out of marketing communications at any time by:

  • Adjusting account settings

  • Following unsubscribe instructions

  • Contacting customer support

Service-related notifications may continue even if marketing communications are disabled.

13. Third-Party Links and Services

The Platform may contain links to third-party websites, services, merchants, or applications.

Muuva is not responsible for the privacy practices of third parties.

Users should review the privacy policies of external services before providing information.

14. International Data Transfers

Where permitted by law, information may be processed or stored in countries other than the user's country of residence.

We take reasonable measures to ensure that transferred information receives appropriate protection consistent with applicable laws.

15. Drivers, Delivery Partners, and Merchants

Additional information may be collected from drivers, delivery partners, and merchants, including:

  • Identity verification documents

  • Vehicle information

  • Business licenses

  • Tax information

  • Banking details

  • Insurance documentation

This information is used to verify eligibility, maintain platform safety, process payments, and comply with legal obligations.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.

Updated versions will be posted on the Platform with a revised effective date.

Continued use of Muuva following publication of updates constitutes acceptance of the revised Privacy Policy.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through our official support channels.

We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable laws.

18. Consent

By accessing or using Muuva, creating an account, booking a ride, placing an order, requesting a delivery, registering as a merchant, or participating as a driver or delivery partner, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Muuva
One App. Endless Possibilities.

Food Delivery • Grocery Delivery • Ride Booking • Courier Services • Parcel Delivery • Local Marketplace